Independent Complaints and Grievance Scheme Director

UK Parliament

Central London/Hybrid

  • Location Central London/Hybrid
  • Sector Regulation & Professional Standards
  • Client UK Parliament
  • Job Type Permanent
  • Salary/Remuneration £69,000 - £95,964
  • Reference GSe121000
  • Closing Date 09:00am - Thursday 27 March 2025

The Independent Complaints and Grievance Scheme (ICGS) is a parliament-wide response to allegations of bullying, harassment and sexual misconduct in the parliamentary community.  It is a high-profile bicameral service.

As the Independent Complaints and Grievance Scheme Director, you will be responsible for providing the ICGS team with outstanding, developmental leadership, ensuring that the Scheme undertakes fair, timely, rigorous and effective investigations and that its investigators produce high-quality reports. With a remit to continuously improve the scheme, you will play an important role in retaining the trust and confidence of the parliamentary community through delivery excellence first and foremost, but also through substantial stakeholder liaison, including attendance at formal parliamentary committees and boards, and through high quality communications about the scheme.

With experience of having developed workplace or investigation schemes in response to legislative or cultural change, you will bring a strong technical skill set to this role, with experience of overseeing investigations in similarly scrutinised environments. With a public service value set that informs your approach to delivery and improvement, you will bring an understanding of the political and legal context in which both Houses work, an ability to identify and mitigate risk, and an awareness of evolving cultures and events that are shaping communities’ expectations of conduct and working cultures.

The role requires the ability to operate at the most senior levels of public life and comes with a significant element of Parliamentary and public scrutiny and challenge. We are consequently seeking an individual who is a proven leader and effective communicator, who operates with independence, excellent judgement, and the utmost probity.

If you believe that you have the experience and qualities we are seeking, we very much look forward to hearing from you.

To find out more and to apply for the role please contact GatenbySanderson:

  • Duncan Ewart on 07471 037071, or
  • Stephanie Wilson on 07880 382745

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